47 applicants

Company

VertexOne · 1 day ago

Business Analyst II

United States

Full-time

Remote

Mid Level

$85K/yr - $94K/yr

3+ years exp

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Responsibilities

Engage in Implementation projects to help with transition to Support

Work with Implementation BAs on post-implementation support after go-live

Work with CSM’s & Client Analysts to triage issues post-go-live for new Clients

Prioritize and work Client issues, providing issue analysis and documentation

Create test cases and perform program testing, reporting issues found

Create issues using VertexOne ticketing system and follow through to resolution

Become a subject matter expert on the CIS application and other VertexOne products and how they integrate with other systems

Troubleshoot and perform root cause analysis of reported issues

Communicate technical information to clients as needed

Ensure issues are identified, updated, and resolved in a timely manner

Work with clients to identify and document business requirements for enhancements

Participate in internal and Client workshops for new products and services

Follow the defined change control process

Attend client meetings as needed to review open items, discuss reported issues, gather details

Perform software QA as needed for product upgrades and complex custom code

Work cooperatively in a team environment to deliver high client satisfaction

Assist CSM’s if needed during Client outages

Work occasional extended hours and weekends

Meet deadlines, team goals, manage multiple projects while focusing on priorities

Work with clients to identify required changes and understand business process flow

Create a business requirements document effectively describing those processes and required changes

Create internal user guides, training documentation, and best practices

Escalate and communicate issues to VertexOne Management or Clients as needed

Communicate areas for improvement, develop and implement solutions

Work flexible hours as required to accommodate clients in various time zones

Travel to client sites or VertexOne events as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisCIS platform experienceUtility industry experienceSQLJIRAPower BIBill Print processesCash Remittance processesSelf-service web portals