Cigna Healthcare · 3 hours ago

Business Analytics Director, Customer Experience and Operations Enablement Business Analysis - Evernorth - Remote

United States Work at Home

Full-time

Remote

Director/Executive

$150K/yr - $251K/yr

8+ years exp

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Responsibilities

Influence and implement CRO strategic priorities in close partnership with the CRO LT and business segments to design future state operations and experiences

Develop analytical models to generate insights that solve business problems for the CRO business and their partners

Act as a key thought partner for both the executive and their direct reports

Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organization in CX&OE

Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business

Employ a range of analytical techniques to identify business opportunities and make strategic recommendations

Using a background of proven business acumen, make analytically grounded strategic recommendations to the business through clear and effective business cases

Leverage critical deck building skills, partnering with key executive stakeholders across the organization that leverage CX&OE insights to create compelling business case/ stories that influence outcomes with the most senior executives across the company

Role will partner close with Operations, Finance, and key business teams across the company. Individual will be a key partner for specific operations teams, acting as the resource for insights, data generation and strategic deck building.

Qualification

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2+ years leadership experienceSQL2+ years healthcare experienceConsulting experienceFinance skillsMA/degree