FedEx Dataworks · 1 day ago
Business Application Advisor
United States
Full-time
Remote
Mid Level
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Responsibilities
Lead Process Discovery: Act as the lead in workshops and discussions to understand current business processes, documenting pain points, and gathering detailed business requirements.
Gap Analysis: Compare current business processes to ServiceNow capabilities to identify areas where automation, customization, or improvements are needed.
Process Improvement: Provide recommendations for workflow improvements based on best practices within the HR ServiceNow domain.
Techno-Functional Documentation: Translate business requirements into clear, detailed functional and technical specifications that can be used by developers and administrators to configure ServiceNow.
Technical Feasibility: Evaluate the feasibility of implementing certain business requirements, ensuring they align with ServiceNow’s capabilities and any technical constraints.
Workflows and Integrations: Define workflows, automation needs, and integrations with other HR or third-party systems. Work closely with the IT and HRSD teams to ensure alignment.
Collaborate with Technical Teams: Work closely with IT/ServiceNow administrators to configure modules and implement customizations that meet business needs. Act as the business's voice in technical discussions.
Functional Design Oversight: Ensure that technical solutions align with business objectives, reviewing the work of the technical teams to ensure specifications are met.
Testing Support: Support UAT and integration testing phases by validating that technical solutions align with the original business requirements.
Reporting Needs Analysis: Work with the HR and business teams to define key reporting requirements and work with the technical team to design and implement dashboards and reports.
Data Management: Provide guidance on data migration, ensuring data integrity and proper mapping between systems. Involve in reviewing data architecture, especially where automation and workflow dependencies are involved.
Continuous Improvement: After go-live, analyze the system’s performance and user feedback to suggest optimizations or new features. Lead initiatives for workflow enhancements or additional automation opportunities.
User Training and Documentation: Participate in the creation and review of training materials. Ensure that both technical and non-technical documentation is thorough and accessible to different user groups.
Cross-Functional Communication: Act as the point of contact for cross-functional communication, ensuring the business, technical teams, and stakeholders are aligned throughout the implementation and beyond.
Change Management Collaboration: Work closely with the change management team to support the transition of new workflows and processes, ensuring user adoption.
Qualification
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Required
Act as the lead in workshops and discussions to understand current business processes, documenting pain points, and gathering detailed business requirements.
Compare current business processes to ServiceNow capabilities to identify areas where automation, customization, or improvements are needed.
Provide recommendations for workflow improvements based on best practices within the HR ServiceNow domain.
Translate business requirements into clear, detailed functional and technical specifications that can be used by developers and administrators to configure ServiceNow.
Evaluate the feasibility of implementing certain business requirements, ensuring they align with ServiceNow’s capabilities and any technical constraints.
Define workflows, automation needs, and integrations with other HR or third-party systems.
Work closely with IT and HRSD teams to ensure alignment.
Work closely with IT/ServiceNow administrators to configure modules and implement customizations that meet business needs.
Act as the business's voice in technical discussions.
Ensure that technical solutions align with business objectives, reviewing the work of the technical teams to ensure specifications are met.
Support UAT and integration testing phases by validating that technical solutions align with the original business requirements.
Work with the HR and business teams to define key reporting requirements and work with the technical team to design and implement dashboards and reports.
Provide guidance on data migration, ensuring data integrity and proper mapping between systems.
Involve in reviewing data architecture, especially where automation and workflow dependencies are involved.
After go-live, analyze the system’s performance and user feedback to suggest optimizations or new features.
Lead initiatives for workflow enhancements or additional automation opportunities.
Participate in the creation and review of training materials.
Ensure that both technical and non-technical documentation is thorough and accessible to different user groups.
Act as the point of contact for cross-functional communication, ensuring the business, technical teams, and stakeholders are aligned throughout the implementation and beyond.
Work closely with the change management team to support the transition of new workflows and processes, ensuring user adoption.
Familiarity with ServiceNow HRSD modules, workflow automation, and system configuration.
Basic understanding of ServiceNow’s scripting and automation features to effectively collaborate with technical teams.
Experience in working with integrations between ServiceNow and other HR systems (like Workday, etc.), and knowledge of APIs.
Company
FedEx Dataworks
Please follow the official FedEx LinkedIn Company Page for updates, product and service information, operating company news and regular content: https://www.linkedin.com/company/fedex/.
201-500 employees
H1B Sponsorship
FedEx Dataworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (35)
2022 (60)
Funding
Current Stage
Growth StageLeadership Team
Jeff Hurlbut
CFO FedEx Dataworks
Aria Bai
Partner Marketing Manager
Company data provided by crunchbase
