CHEP · 3 hours ago

Business Development Manager

Dallas, TX

Full-time

Remote

Mid Level

3+ years exp

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Bree T.

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Responsibilities

Overall responsibility for profitability/ MOP in dedicated area for all customers operating in the territory

Understand customer trends & operational plans, problems, opportunities & match to sell CHEP’s products, services & value proposition

Closely manage commercial terms of the contract with the customer to ensure revenue is adequately collected and that any program costs are well understood and anticipated by the customer

Implement territory / account plans through prioritization provided by office-based Controls & Intelligence team and collaboration with Strategic Accounts, addressing any customer issues raised at the location level

Create & manage sales funnel based on account portfolio and work leads with prospects in territory, converting new business opportunities

Maintain continuity of business and ensure the accounts remain profitable

Establish and maintain relationships at appropriate levels with customers and manage the interface between customer & CHEP.

Deliver high levels of customer satisfaction through a consistent service delivery to the customer

Work closely with strategic account managers to implement account plans for strategic customers operating within the territory.

Maximize time spent with customers by relinquishing administrative and transaction work to office-based teams

Have overall revenue and (where practical to measure) profitability responsibility for the territory & work closely with office- based support team

Deliver revenue budget

Build solid relationships with accounts, decision makers, influencers and users

Develop sustainable and profitable growth, deliver new business from portfolio

Improve the NPS score of territory in line with Brambles targets

Develop and implement agreed account plans for all major accounts

Ensure that all business within the territory achieves Brambles profitability and return expectations. Where this is not the case, implement profit improvement plans.

Initiate issue resolution activities on behalf of customers within account portfolio

Provide feedback on route planning outputs for assigned territory

Implement commercial decisions in line with Brambles approval matrix

Qualification

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Customer facing experienceComplex salesEnglish languageRetail experienceCPG manufacturer experienceContract law knowledgeCommercial finance knowledgeSix SigmaStructured individualSupply chain knowledgeCustomer excellence focusRelationship building skills