Medallia · 1 day ago
Business Operations, Senior Manager
USA
Full-time
Remote
Mid, Senior Level
$123K/yr - $221K/yr
4+ years exp
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Responsibilities
Lead a cross-functional group of stakeholders dedicated to capitalizing on the full features and benefits of Clari, Zoominfo and Ringlead
Work closely with business partners to review operational processes and identify inefficiencies and opportunities for each system’s utilization
Overall vendor management such as: first level contract negotiations, invoice management & coordination with finance and devising approval processes for each system with regards to additional investments, renewals, etc.
Design and develop a global enablement model for each business system. This will include an initial training module for new hires and annual certification training for existing employees
Develop and adhere to a roadmap that will encompass all touchpoints with each business system for the end users (i.e., Product Enhancement/ Releases, Enablement Sessions)
Develop and maintain documentation outlining the intended use of Clari, Zoominfo and Ringlead for end users, which includes a data dictionary where applicable
Partner with the Senior Director of Business Operations, Systems to review and consider additional tools for the tech stack
Qualification
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Required
Bachelor's degree in Computer Science, Information Technology, or related field or related experience
4+ years of hands-on experience with Clari
Preferred
Previously an administrator of Zoominfo and Ringlead
Experience as a quota carrying Sales Executive
Strong technical skills and understanding of system integrations and data flows
Experience with agile development methodologies and tools such as Jira or Agile Central
Experience with working in a fast-paced environment while working with IT in a shared service capacity
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Strong leadership and mentoring abilities, with a passion for coaching and developing talent
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities simultaneously
Benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1,001-5,000 employees
H1B Sponsorship
Medallia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (33)
2022 (56)
2021 (47)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired· undefined
2019-07-18IPO· undefined
2019-02-28Series F· $70M
Leadership Team
Eli Portnoy
SVP and GM
Rajendran Nair
Vice President Product Marketing
Recent News
2024-11-28
2024-11-07
Company data provided by crunchbase
