CURE Auto Insurance (Citizens United Reciprocal Exchange) · 3 days ago

Business Operations Analyst

Detroit, MI

Full-time

Hybrid

Mid, Senior Level

3+ years exp

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Insider Connection @CURE Auto Insurance (Citizens United Reciprocal Exchange)

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Responsibilities

Work with operations team, IT, and vendors to define project requirements and timelines.

Ensure operational readiness for all implementations and changes.

Collaborate with training and department heads to introduce new projects to staff.

Analyze data, customer calls, and workflows to identify operational improvement opportunities.

Document processes, enhance reporting metrics, and develop business cases for new technologies.

Identify comprehensive business requirements, document processes, and propose workflow changes.

Support project delivery impacting operations across the organization.

Provide feedback and updates to the operations team.

Qualification

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