Atlassian · 21 hours ago
Business Process Analyst
Austin, TX
Full-time
Remote
Mid, Senior Level
$108K/yr - $174K/yr
4+ years exp
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Responsibilities
Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.
Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.
Work with cross-functional teams including Sales, Marketing, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.
Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.
Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.
Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.
Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.
Participate in user acceptance, smoke testing, and implementation activities.
Create and deliver training and enablement content for projects you're managing.
Qualification
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Required
4+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an 'analyst' position (business, process, systems, functional, etc.)
Experience working in a high-growth, enterprise software company
Experience with quote-to-cash (QTC) processes and systems, including quoting, order management, contracts, e-signature, and fulfillment processes
Familiarity with different software subscription models, and cloud software sales models
Some tools you may be using and supporting: Salesforce, Jira Software, Jira Service Management, Confluence, Intercom (chat), diagramming software (we have many)
An ability to dive into details, but also step back and reframe a problem more strategically
You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not.
Analytical thinking, backed up by a metrics-guided approach.
Strong influencing skills.
Flexible and adaptable to changing priorities with exceptional organization and time management skills.
You are a team player at heart and have a get $#@!t done mentality
Preferred
Experience with RPA tooling preferred but not required
Extra credit for experience with process automation tools like Camunda and Workato
Benefits
Health coverage
Paid volunteer days
Wellness resources
Company
Atlassian
Atlassian provides collaboration, development, and issue tracking software for teams.
5,001-10,000 employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (109)
2022 (276)
2021 (184)
2020 (164)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO· nasdaq:TEAM
2014-04-08Secondary Market· $150M
2010-07-14Secondary Market· $60M
Leadership Team
Mike Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder / Co-CEO
Recent News
2024-10-21
2024-10-16
2024-10-12
Company data provided by crunchbase
