Cox Communications · 5 hours ago
Business Process Design & Improvement Manager
Atlanta, GA
Full-time
Remote
Mid, Senior Level
$88K/yr - $147K/yr
6+ years exp
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Responsibilities
Experience leading projects and programs using a structured and methodical approach.
Project management duties of task management, action plans, launch and/or implementation timelines and activities.
Provides critical leadership within the order management organization; oversees fulfillment functions to ensure appropriate communication and workflow across all departments.
Responsible for ensuring the successful system-by-system implementation of new services, service enhancements, process improvement initiatives and/or operations risk mitigation strategies.
Responsible for partnering with business and technology resources to document formal business requirements for IT development.
Responsible for conducting root-cause analysis as needed to ensure attainment of order entry targets.
Communicates company and department goals, strategic vision and information to staff, department leaders, cross functional departments, and stakeholders effectively.
Manages resources to meet or exceed customer and/or business expectations including but not limited to staffing and workload allocation.
Partners with stakeholders on strategic business planning and initiatives, pilot testing, implementing best practices and optimizing work-flow to enhance performance and drive effective resource management to meet or exceed customer and business expectations.
Works with internal business partners to ensure business objectives are met or exceeded.
Partners with sales and sales support leadership to maximize revenue, drive outstanding customer experience and achieve product delivery efficiency.
Monitors and ensures compliance with all company policies.
Oversees all project management functions within the order management organization.
Interacts directly with multiple sales channels to provide support and ensure sales the needs of the sales organization are being met.
Reviews and translates customer escalations, provides solutions and supports team to execute appropriate solutions and/or responses. Develops processes to improve workflow and department efficiency.
Provides for data base management to support data integrity for enterprise supported tools & applications.
Develops self and others, model's accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities.
May participate in the development of annual operating budgets and re-forecasts as necessary.
Ensures Order Management organization is in alignment with company and region-specific policies and procedures, including compliance with federal, state, and local commission and agency rules and regulations.
Promotes positive work environment, motivates and coaches staff to achieve department and company goals.
Demonstrates enterprise wide thinking by collaborating across regions on special projects and develops, builds and manages relationships with Center and regional peers.
Qualification
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Required
Bachelor's degree in a related discipline and 6 years' experience in a related field.
The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
Requires strong knowledge of Microsoft Excel, PowerPoint, Access, and Outlook.
Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout the organization.
Preferred
BS/BA degree strongly desired.
2+ years of experience in a leadership role or leading cross functional projects preferred.
Experience in telecommunications industry desired.
Benefits
401(k) + company match
Comprehensive medical benefits
Flexible time off policy
Tuition reimbursement for academic pursuits
Pet insurance
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
COVID-19 vaccination leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10,001+ employees
H1B Sponsorship
Cox Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (40)
2021 (40)
2020 (28)
Funding
Current Stage
Late StageTotal Funding
$505.34MKey Investors
U.S. Department of the Treasury
2024-06-17Grant· $4.94M
2014-10-03Seed· $0.4M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Andrew Goldberg
VP, Strategic Planning & Analysis
Recent News
2024-11-06
Google Patent
2024-11-06
Company data provided by crunchbase
