Be an early applicantLess than 25 applicants

Company

Stripe · 6 hours ago

Business Process Program Manager, Risk Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$122K/yr - $183K/yr

8+ years exp

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FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies that improve top-line metrics

Partner cross-functionally with stakeholders throughout Operations on strategy and project plans to maximize the impact of your work

Act as a steward for our support processes - ensuring that proposals to change meet our desired outcomes and optimize for key metrics while minimizing potential risks

Serve as a subject matter expert for other teams to ensure support processes are optimized across Stripe as new products, projects, and processes launch

Drive support-centric projects to include process improvement and optimization efforts, and establish and maintain support resource governance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business process analysisProgram managementStakeholder managementData analysisCustomer-facing experienceRisk operationsSQLUnderstanding APIs

Required

8+ years of experience in business process analysis, strategy and operations, consulting, and/or program management

Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)

Program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations

Experience managing stakeholders in senior leadership

Critical thinking and data-analysis skills with experience navigating large data sets

Communication skills with experience articulating complex topics in an easy-to-consume way

Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

An interest in digging into the details of products/processes

Preferred

Experience in Risk operations

Strong critical thinking and data-analysis skills with experience navigating large data sets

Experience with SQL

Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points

Excellent communication skills with experience articulating complex topics in an easy-to-consume way

A familiarity with APIs

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://stripe.com/in

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)