Softdocs · 2 days ago

Business Solutions Consultant

United States

Full-time

Remote

Entry Level

2+ years exp

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Comp. & Benefits

No H1B

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Responsibilities

Makes clients wildly successful through their onboarding experience to Softdocs’s Etrieve

Partners with Project Manager to ensure satisfactory client communication and understanding of project deliverables and deadlines

Partners with Technical Solutions Consultants on system configuration requirements to meet the implementation needs

Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects

Consults with clients to identify business processes related to document handling and document workflows

Delivers documentation to the client capturing in written form what the client shares in conversation and an action plan on how to apply Etrieve for a successful client onboarding experience and beyond

Ensures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to develop implementation design plans

Drives training clients how to use our Etrieve solutions to ensure clients’ success and excellence

Qualification

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Microsoft Office SuiteEnterprise software experienceK-12 education experienceHigher education experienceCSSJavaScriptHTMLSQLCreative / InnovativeClient-orientedCollaborative

Required

Microsoft Office Suite – PowerPoint, Excel, Word

Experience working in software and enterprise level software

Experience working in K – 12 and/or Higher Education marketplaces

Associates or Bachelor's degree in a technology, business administration, or related field is preferred or two or more years of equivalent work experience

Experience working in a role focused on improving efficiency in business processes