Blue Cross NC ยท 9 hours ago
Business Systems Analyst
United States
Full-time
Remote
Mid Level
$62K/yr - $99K/yr
3+ years exp
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Responsibilities
Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
Provide ongoing user support for ad hoc questions, inquiries, and service requests.
Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
Resolve medium, moderately complex production issues by:
Performing initial triage for severity and business impact of system/application failures.
Troubleshooting and analyzing to determine root cause of issues
Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
May act as Business Lead/Coordinator on moderate single area/department projects.
Coordinate testing plans with Business area and IT
Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
Document and may, in some cases, execute test plans and scenarios
Analyze and verify testing results for accuracy, relevance and completeness
Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
Configure and maintain moderately critical system tables and data elements across multiple system environments
Analyze, develop and implement configuration changes to improve system performance and user efficiency
Monitor configuration for accuracy and compliance to change control processes.
Qualification
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Required
Bachelor's degree or advanced degree (where required)
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field.
Preferred
Writing basic SQL queries and executing existing queries
Detailed documentation skills to outline business processes in Care Radius
Clear communication on timelines/implementation dates, meeting notes, and following up with stakeholders on action items
Facilitation skills leading requirements sessions and gathering information from business stakeholders
Ability to triage issues, identify root cause, create, and implement plan for remediation (ex. with bots)
Skilled at translating business requirements into technical terms for solutioning and explaining technical designs to stakeholders in a user-friendly manner
Care Radius experience would be a plus
Must have a team mindset
Benefits
Annual Incentive Bonus
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits and wellness programs
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5001-10000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (5)
2021 (7)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Priscilla Alfaro
VP- Payment Integrity
Recent News
Triangle Business Journal
2024-12-20
Company data provided by crunchbase
