GSA · 2 days ago

Business Systems Specialist

Indiana, United States

Full-time

Onsite

Mid Level

1+ years exp

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Responsibilities

Provides expert technical analysis, input, and guidance for the expansion of marketing automation systems and business intelligence (BI) capabilities within the FAS and introduces emerging marketing automation and BI principle, which impact the FAS Enterprise.

Serves as a primary agency contact for key programmatic decisions in the area related to Change Relationship Management (CRM) data, CRM objects, inventory control and web publication site; marketing automation; project tracking and data management as it impacts FAS.

Serves as the operations manager and provides business development leadership for the Centralized Mailing List Service (CMLS) system including CRM objects and marketing automation platform or business development initiatives requiring system interface.

Serves as central liaison between management, staff, and the Office of GSA IT representatives on all business system requirements, issues/problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and timeframes for completion.

Prepares and conducts briefings for higher level management to explain process flow and data integrity and provides recommendations or action plans, and proposes guidance and direction for implementation of recommendations.

Provides technical expertise and interaction/response to internal and external customers for front-end business interface and back-end technical support at varying levels within the organization.

Qualification

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Marketing AutomationCRMBusiness RequirementsStrategic DevelopmentBusiness Systems AnalysisEvaluation MethodologiesProject ManagementTechnical DevelopmentStakeholder ManagementProblem-SolvingCommunicationCollaboration

Required

US Citizenship or National (Residents of American Samoa and Swains Island)

Meet all eligibility criteria within 30 days of the closing date

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Serve a one year probationary period.

Undergo and pass a background investigation (Tier 2 investigation level).

Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is defined as experience as a product owner guiding the development of business requirements to ensure efficient and effective use of marketing automation platforms and customer relationship management systems (CRM) and processes. Experience must include:

- Leading the strategic development and continuous enhancement of marketing automation and CRM capabilities, ensuring alignment with organizational goals.

- Identifying, analyzing, and resolving intricate business systems issues to maintain operational efficiency and minimize disruptions.

- Utilizing comprehensive evaluation methodologies to assess the effectiveness of existing systems and business processes, identifying areas for improvement, and providing actionable recommendations to optimize performance.

- Collaborating closely with cross-functional teams to translate complex business requirements into detailed technical development tasks, ensuring alignment with project objectives and timelines.

- Serving as an intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions.