Grand Circle Corporation · 1 day ago

Call Center Customer Service Fully Remote

Boston, MA

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Handling service calls.

Making reservation changes.

Educating on tour itineraries.

Processing payments.

Responding to customer inquiries.

Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.

Advise, book, and update airline reservations as necessary using code-based software.

As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.

Achieve monthly performance goals.

Compete individually while maintaining a positive team spirit.

Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals.

Qualification

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Call Center ExperienceGDS (Amadeus/Sabre)Travel Industry ExperienceInternational Travel Experience

Required

1+ years of experience working in either In-person or Remote Call Center

Ability to multi-task and navigate multiple computer systems

History of consistently attaining performance goals

High attention to detail

Positive attitude and flexibility

Must have hardwired internet (cannot use Wi-Fi)

Landline phone

2mbps internet speed (higher speed preferred)

This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.