Grand Circle Corporation ยท 4 hours ago
Call Center Customer Service ** Fully Remote**
Boston, MA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.
Advise, book, and update airline reservations as necessary using code-based software.
As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.
Achieve monthly performance goals.
Compete individually while maintaining a positive team spirit.
Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
Qualification
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Required
1+ years of experience working in either In-person or Remote Call Center
Ability to multi-task and navigate multiple computer systems
History of consistently attaining performance goals
High attention to detail
Positive attitude and flexibility
Must have hardwired internet (cannot use Wi-Fi)
Landline phone
2mbps internet speed
Preferred
Experience working in the travel industry is a plus!
Experience using GDS (Amadeus/Sabre) is preferred
International travel/work experience is preferred
Higher speed internet (preferred)
Benefits
401K Retirement Savings account with Company Match
50% Discount on GCC trips and opportunities for on-site training and travel
Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
Strong PTO package - starting with 16 days and accruing more each year
11 Paid holidays throughout the year
Paid 4-Week Training
Company-paid life insurance
Paid short- and long-term disability insurance
Discounted auto and renters' insurance
Company
Grand Circle Corporation
Grand Circle Corporation is a travel agency specializing in small ship and river cruising trips.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian FitzGerald
Chief Executive Officer & President - OAT
Anthony Bissanti
Senior Vice President Finance
Recent News
2023-12-23
Company data provided by crunchbase
