Engineering Job Zone ยท 2 hours ago
Call Center Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
3+ years exp
Maximize your interview chancesOil Gas and Mining
Hiring Manager
Scott Cortez
Insider Connection @Engineering Job Zone
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Responsibilities
Leadership: Lead by example, embodying Centris' Vision, Mission, Core Values, Service Promises, and Team Principles. Work alongside the Manager to achieve strategic goals and performance metrics.
Team Development: Recruit, manage, and empower a high-performing team dedicated to delivering outstanding member experiences. Foster a culture of accountability, continuous improvement, and exceptional service.
Service Excellence: Ensure unparalleled service for both internal and external members. Support the Contact Center team in handling inquiries, resolving issues, and processing transactions efficiently.
Member Experience: Support both contact center team and Centris members to ensure calls and messages are answered promptly by actively participating in processing transactions and member inquiries ranging from basic to advanced.
Member Engagement: Act as a primary resource for member inquiries, providing guidance on products, services, and technology. Implement training programs focused on building long-term relationships with our membership.
Process Improvement: Evaluate current procedures and recommend enhancements to boost departmental efficiency. Stay updated on industry best practices to drive continuous improvement.
Qualification
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Required
Minimum of 3 years of experience in a leadership role within a contact center or customer service environment.
Proven track record of team management, development, and performance optimization.
Exceptional communication, problem-solving, and decision-making skills.
Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and member satisfaction.
Preferred
Bachelor's degree in business administration, Finance, or related field preferred.
Experience in call center and financial institutions is preferred.
Benefits
Pension contributions
Career development
Job satisfaction
Company
Engineering Job Zone
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Frisco, Texas
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase
