81 applicants

Company

TrueAccord · 4 hours ago

Call Center Representative (Bilingual Spanish)

Lenexa, Kansas

Full-time

Remote

Entry Level

$21/hr - $21/hr

Maximize your interview chances

AnalyticsCRM

Insider Connection @TrueAccord

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide exceptional customer service.

Guide and motivate customers through the collections process.

Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.

Meet key performance indicators as outlined by management.

Meet expected quality and compliance standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in EnglishFluency in SpanishProfessional communicationCall Center experience

Required

Professional-level fluency in English and Spanish

High school diploma or GED required.

Professional communication and interpersonal skills.

Attention to detail and critical thinking.

Skilled in problem-solving, negotiating, and resolving conflicts.

Commitment to providing best in class customer service.

Prioritize multiple tasks to ensure successful completion of each debt collection attempt.

Ability to work in fast-paced and changing environment.

Preferred

Call Center experience preferred.

Benefits

Full medical, dental, and vision

401k through Charles Schwab

Monthly performance bonuses

20 days of PTO, 9 paid holidays

Short + long-term disability, company-paid life insurance

Family-friendly maternity and paternity leave

A fun office environment, complete with snacks, coffee, and even movie streaming!

Ergonomic seating and new under-desk treadmills

Career Ladders Program for internal growth and promotions

Raffles

Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

Paid time off to do volunteer work in your community