Infosoft, Inc. · 4 hours ago
Call Center Representative (ERP/JDE/SAP/Orace/CRM/Salesforce)
United States
Contract
Remote
Entry Level
$21/hr - $23.30/hr
2+ years exp
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Hiring Manager
Javed (Jay)
Insider Connection @Infosoft, Inc.
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Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging devices, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualification
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Required
2-4 years of customer service-related experience required.
Customer Service
System skill
Ability to speak with customers
Answer customer phone calls and reply to customer email inquiries
Verbal and written communication skills
Attention to detail
Customer service skills
Interpersonal skills
Ability to work independently and manage one’s time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Preferred
High school diploma or GED preferred.
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
