200+ applicants

Company

Gainwell Technologies · 1 day ago

Call Center Representative - Healthcare - Remote DFW

DFW Metroplex

Full-time

Remote

Entry Level

$25K/yr - $36K/yr

2+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

Hiring Manager

Nura Austin

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Responsibilities

Answers telephones and responds to basic customer questions using established methods provided in training

Forwards call to appropriate personnel.

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed

Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved

Adhere to the client’s SLAs and consistently meet production targets

Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes

Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceHelp desk softwareMicrosoft OfficeProblem-solving skillsWrittenOral communicationTeam collaboration

Required

Two (2) or more years of customer service experience in any industry

Knowledge of basic help desk software, computer software and Microsoft Office applications

Strong problem-solving skills to bring inquiries to effective resolution

Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10,001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)