Oak Orchard Health Center ยท 5 hours ago
Call Center Representative - Per Diem
Brockport, NY
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Independently answers large volume of inbound inquiries (such as but not limited to telephone calls, Electronic Medical Record)
Schedule patients following protocols and standard operating procedures.
Resolve patient access issues
Respond to patient/physician inquiries
Makes independent decisions within calls to act outside of protocol to transfer, refer or resolve emergent situations
Accurately and efficiently uses the electronic medical record and reporting tools to navigate, interpret and report, troubleshoot, schedule appointments
Registers patients
Records information and documents problem resolution in the electronic medical record according to established procedures
All other duties as assigned
Qualification
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Required
Computer proficiency, especially with MS Office applications.
Strong organizational aptitude.
Strong customer service skills.
Ability to work a flexible schedule. Some evenings and weekends may be required.
High School diploma or equivalent.
1-2 years of prior call center or customer service experience, highly preferably in a medical office environment.
Preferred
Written and oral fluency in Spanish desired, but not required.
Company
Oak Orchard Health Center
Oak Orchard is a health center that provides primary, pediatric, dental and vision care to patients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Kinter
Chief Executive Officer
Jason Kuder, CISSP
Chief Information Officer
Company data provided by crunchbase
