Amer Group · 7 hours ago
Call Center Representative/Customer care Representative
United States
Contract
Remote
Entry Level
$14/hr - $15/hr
2+ years exp
Maximize your interview chancesCommercial Real EstateHospitality
Insider Connection @Amer Group
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Responsibilities
Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedure are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Process incoming Level 1 docs
Maintain quality performance in processing
Ensure all processing and call goals are met
Performs other functions as assigned
Follow processing guidelines as
Qualification
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Required
High School Diploma or GED required
2+ year of call center experience
Demonstrate customer service skills is required
Able to function between two departments incoming calls
Fluent English: 2 years (Required)
Answer incoming phone lines: 2 years (Required)
demonstrate customer service skills: 2 years (Required)
use of a PC, phone, sorting, filing and: 2 years (Required)
Preferred
Additional education is preferred
good keyboard skills: 2 years (Preferred)
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Amer Group
Amer Group is the umbrella company for subsidiaries engaged in hospitality, construction, real estate development and agriculture.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
