Simmons Foods · 4 hours ago

Call Center Specialist

Siloam Springs, AR

Full-time

Remote

Entry Level

1+ years exp

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Food and BeverageManufacturing

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Responsibilities

Answers incoming phone calls related attendance and HR policies.

Documents absence reason and guide caller in HR policies that will assist them to return to work as soon as feasible.

Provide company and local resources to assist team member in addressing their concerns.

Answer incoming calls and record detailed reasons for call.

Inquire with caller if there is any assistance they need with HR policies (LOA, Bereavement, etc.) that will assist them in returning to work.

Provide contact information for Chaplaincy Program and community help as needed.

Communicate to HR management and Chaplain with any needs from the team member.

Document and forward to appropriate group any concerns that team members may voice during calls and forward to the appropriate department.

Document absence occurrence within HR systems.

Record absence in HR systems consistently to allow for better analytics of absent and turnover.

Document call in database and assistance provided to the caller.

Provide daily reports of activities and communicate findings and activities to supervisor and other members of management as needed.

Enters and locates information on a computer.

Visually verifies information, often in small print.

Communicates with customers, vendors and employees via telephone, in person, and/or by electronic mail.

May present information to small groups.

Moves about in an office and surrounding property daily.

Qualification

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HR policiesCall center experienceMS Office applicationsBilingual English/SpanishFood manufacturing experience