Embry-Riddle Aeronautical University · 23 hours ago
Campus Solutions Systems Analyst
Remote - United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Works collaboratively with student-facing departments to solve complex application and data issues within the Campus Solutions student information system, utilizing the Microsoft Teams platform for online meetings and conversations to ensure effective communication and personalized service.
Provides application support (on-demand support, error resolution, defect correction, reporting, and training) for functional users, specializing in one or more modules/applications, resolving issues received through the IT ticketing system or direct contact from specific users within the area they support.
Analyzes user requirements, procedures, and problems to recommend solutions for automated processing or to improve existing systems.
Writes detailed descriptions of user needs, business process functions, and steps required to develop, improve, and automate or test information systems.
Works in a team environment to develop, customize, and maintain application programs.
Coordinates or supports systems upgrades and testing of patches for PeopleTools and Campus Solutions, including review of retrofits of existing customizations.
Develops and supports integrations between Campus Solutions and other third-party systems.
Serves as a Campus Solutions resource on various IT and University technology projects.
Manages projects and tasks to ensure goals and objectives are completed on time.
Participates in peer reviews to ensure the delivery of quality solutions.
Modifies configurations, reports, and workflows, as necessary, to support business units. Participates in peer reviews to ensure the delivery of quality solutions.
Assists with vendor management related to the administration and support for related applications.
Participates in team, department, and module meetings on a regular basis.
Identifies how available software tools can be employed to support and improve existing processes.
Assists with needs assessments, system integrations, design support, and general change management support.
Other duties as assigned.
Qualification
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Required
Bachelor's Degree in Computer Science, Management Information Systems, or related
3-5 years work related experience in Information Technology (Higher Education)
Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions, and showing determination, focus, and tenacity.
Ability to work in an application support role and to convey technical information to technical and non-technical users.
Ability to focus on mentally challenging technical problems that may take significant time to resolve.
Knowledge of the principles, methods, and tools used in the software development life cycle.
Ability to learn how to read code and program in a variety of languages that may include SQL, PeopleCode, and shell scripting languages.
Knowledge of interface construction and implementation.
Ability to establish and maintain effective working relationships with a variety of administrative, clerical, and academic clients.
Ability to work within a team-centric, fast-paced work environment and able to multi-task, set priorities, work independently and proactively with limited direction, solve complex problems, and work effectively under the pressures of multiple competing deadlines.
Excellent communication, in a variety of methods, is essential in keeping the stakeholders well informed as well as the internal and wider team. Strong customer service experience including documentation and training skills are essential.
Demonstrate strong character, emphasizing integrity, caring, and honesty, as well as loyalty to the institution.
Maintain positive and respectful engagement with colleagues and clients.
Adhere to divisional and university policies and procedures.
Ability to lead projects using standard IT project management processes (Agile and Waterfall methodologies) and adjust based on individual project complexity and scope.
Preferred
Knowledge of Agile methodology related to application support and project management preferred.
Excellent computer skills in a Microsoft Windows environment, including the ability to use Microsoft Office desktop tools (Outlook, Teams, SharePoint, Excel, Word, Visio, Project, PowerPoint).
Benefits
Quality health care
Retirement options
Generous education benefits
Company
Embry-Riddle Aeronautical University
Embry‑Riddle has been at the forefront of ground-breaking aeronautical milestones since the early days of flight as the world's largest and most respected university specializing in aviation and aerospace.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rodney Cruise
Sr. VP & COO
Brandon Young, DBA, PHR, SHRM-CP
Vice President & Chief Human Resources Officer
Recent News
2023-12-18
Company data provided by crunchbase
