26 applicants

Company

Original Job Post

Amazon · 2 days ago

CAP Team Manager

Indiana, United States

Full-time

Onsite

Mid, Senior Level

Wonder how qualified you are to the job?

Maximize your interview chances

CrowdsourcingDelivery

H1B Sponsorship

Actively Hiring

Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer SkillsCustomer ServiceProblem-SolvingAdaptability

Required

Bachelor’s degree, MBA or equivalent degree from a premier institute.

Prior experience in customer service background would be an added advantage

Advanced computer skills using a variety of programs highly desired

24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day

Willingness to work for any sub-process within SDS teams; including Virtual Customer Service (Work from Home).

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)