Be an early applicantLess than 25 applicants

Company

Cambia Health Solutions · 1 day ago

Care Advocate III

United States

Full-time

Remote

Entry, Mid Level

$30.80/hr - $34/hr

2+ years exp

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Responsibilities

You'll be the first point of contact for members identified for our Care Management Programs, reaching out to them via phone or email to encourage engagement in health-related activities and provide education on preventive screenings, discharge and treatment plans.

You'll work closely with Care Managers to ensure members' needs are met, making referrals to licensed clinical staff as needed, and utilizing our care management platform to record and track member interactions.

You'll provide support, encouragement, and education to members in complex healthcare situations, such as hospital discharge or admission to a skilled nursing facility, to help them make informed decisions and navigate care options.

You'll be responsible for managing a variety of cases that require general knowledge of clinical issues and healthcare practices, providing clinical assessments within your scope of licensure, and researching and providing accurate educational information for members.

As a subject matter expert, you'll provide guidance and support to Care Advocates I and II, or individuals with less experience, assisting with training and trouble-shooting issues, and identifying areas for improvement in program processes and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Drug & Alcohol CounselorMental Health Certified CounselorLPNDirect patient careHealth-related experienceMedical terminologyUtilization ManagementCare ManagementDisease ManagementClinical documentationCustomer service skillsData entry skillsComputer skillsHealthcare systems experience

Required

Equivalent Combination Of Education And Experience

Associate's or Bachelor’s degree and clinical certification as a Drug & Alcohol Counselor, Mental Health Certified Counselor

Or Advisor or LPN

Up to 8 years of health-related experience

At least 2 years’ experience providing direct patient care

Strong communication and customer service skills

Ability to effectively interact with individuals on sensitive topics

Listen actively and maintain confidentiality

General organization, data entry, and administrative skills

Ability to handle multiple tasks and prioritize workload

Work independently to meet deadlines and achieve operational standards

Ability to research and problem-solve creatively

Basic knowledge of medical terminology

Familiarity with health-related topics

General understanding of clinical services programs, such as Utilization Management, Care Management, and Disease Management

At least 2 years of successful Care Advocate experience

Ability to handle a wide range of member issues or interventions

Ability to engage and motivate others to take action regarding their health

Work collaboratively in a team environment

Contribute to team success

Ability to understand clinical documentation and make appropriate care management referrals

Take on additional projects to develop skills

Strong communication and writing skills on sensitive and complex topics

Expertise in health-related topics

Knowledge of clinical service department programs

Ability to research, assess, and follow up on clinical issues within role and scope of licensure

Direct patient care experience

Intermediate computer skills, including experience with healthcare systems and documentation

Benefits

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.

Annual employer contribution to a health savings account.

Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.

Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).

Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).

Award-winning wellness programs that reward you for participation.

Employee Assistance Fund for those in need.

Commute and parking benefits.