Tia · 17 hours ago
Care Coordinator I - Pacific Time
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Responsibilities
Collaborate closely with medical professionals, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.
Managing member questions & feedback, and resolving member concerns (chat & phone support)
Responding to basic customer questions via telephone and written correspondence regarding their membership and past/future appointments with Tia Providers.
Coordinates with other resources and providers to ensure smooth continuum of care for patients.
Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.
Acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up.
Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met.
Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging.
Scheduling appointments across all of Tia’s service lines.
Internal referrals for Tia services - i.e. primary care, acupuncture, therapy, massage, etc.
Care plan follow-ups.
Tech troubleshooting.
Qualification
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Required
High school diploma or equivalent required
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
1-2 years of experience in a healthcare contact center or related field.
Comfortable with a fast-paced environment and frequent change and Energized by metrics
Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
Knowledge in using contact center software, member relationship management (CRM) systems, and/or Google Workspace
Good problem-solving skills and the ability to remain composed in high-pressure situations.
Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members.
Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
Benefits
Free Tia membership
$300 one-time WFH stipend
$50/month phone and internet reimbursement
Medical, dental, and vision benefits
401k program (no matching at this time)
13" Macbook Pro
Travel stipend for team off-sites
Company
Tia
Tia is a health care provider that specializes in mental health, wellness, general care, and gynecology.
Funding
Current Stage
Growth StageTotal Funding
$132.78MKey Investors
Lone Pine CapitalThreshold
2021-09-14Series B· $100M
2020-05-28Series A· $24.27M
2019-03-06Seed· $6M
Recent News
2024-05-13
2024-04-26
2024-01-30
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