TIA S.A. · 1 day ago
Care Coordinator I - Pacific Time
United States
Full-time
Remote
Entry Level
$16/hr - $18/hr
1+ years exp
Maximize your interview chancesE-CommerceE-Commerce Platforms
Insider Connection @TIA S.A.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Collaborate closely with medical professionals, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.
Day-to-day member communications - managing member questions & feedback, and resolving member concerns (chat & phone support)
This role is responsible for responding to basic customer questions via telephone and written correspondence regarding their membership and past/future appointments with Tia Providers
Coordinates with other resources and providers to ensure smooth continuum of care for patients.
Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.
The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members
Manage coordination of care within Tia's ecosystem, working cross-functionally across different teams to ensure members needs are met.
Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging
Scheduling appointments across all of Tia's service lines
Internal referrals for Tia services - i.e. primary care, acupuncture, therapy, massage, etc
Care plan follow-ups
Tech troubleshooting
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school diploma or equivalent required
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
1-2 years of experience in a healthcare contact center or related field.
Comfortable with a fast-paced environment and frequent change and Energized by metrics
Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context.
Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
Knowledge in using contact center software, member relationship management (CRM) systems, and/or Google Workspace
Good problem-solving skills and the ability to remain composed in high-pressure situations.
Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members.
Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA.
Benefits
Free Tia membership
$300 one-time WFH stipend
$50/month phone and internet reimbursement
Medical, dental, and vision benefits
401k program (no matching at this time)
13" Macbook Pro
Travel stipend for team off-sites
Company
TIA S.A.
Somos una de las empresas con mayor cobertura en Ecuador; que desde nuestros inicios en 1960 en la ciudad de Guayaquil buscamos llevar calidad, variedad y economía a las familias ecuatorianas.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
