Humana · 3 hours ago

Care Management Support Assistant

Kentucky, United States

Full-time

Remote

Entry Level

$32K/yr - $44K/yr

2+ years exp

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Responsibilities

Conduct telephonic non-clinical assessment(s) to understand member care needs, preferences, and socioeconomic barriers to appropriately triage member needs and complete internal program referrals

Work collaboratively with other Humana associates as a member of Humana’s Care Management Support teams, including case managers, SDOH coordinators, and Community Education Representatives (CER)

Serve as a member of member multi-disciplinary care teams (MDT), as requested

Assist members with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance

Perform basic administrative, clerical, and operational support

Transfer inbound member calls to the most appropriate team/department

Support member self-management through the provision of culturally appropriate health education and health coaching.

Periodic travel to our Humana office in Louisville for in-person meetings

Qualification

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