Thyme Care · 4 hours ago

Care Partner

Remote or Nashville, TN

Full-time

Remote

Entry Level

$24.03/hr - $24.03/hr

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Health CareMedical

No H1B

Insider Connection @Thyme Care

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Talk to, navigate, and guide members who have cancer throughout their journey.

Reach out to members by phone, text, video, and email to check in on their needs.

Help members connect with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment).

Assist members in scheduling health and wellness visits with the provider team.

Conduct survey assessments to determine changes in health, needs, and goals for advanced care planning.

Maintain a schedule that includes lunch and two breaks.

Complete virtual onboarding and training and become familiar with Thyme Care systems and expectations.

Complete at least 30 calls with members each day.

Build strong, trusting relationships with members based on listening and empathy.

Identify and prioritize a member's needs and connect them with healthcare providers, social services, diagnostic appointments, and medical treatments.

Follow Care Team policies and procedures, escalation pathways, best practices, and quality standards.

Guide members to the right resources and information throughout their care journey.

Look for ways to improve the experience, quality, and outcomes of work with members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technology comfortNavigating resourcesVideo chattingGoogle SuiteSlackElectronic health recordsEffective listening