Thyme Care · 15 hours ago

Care Partner

Remote or Nashville, TN

Full-time

Remote

Entry Level

$24.03/hr - $24.03/hr

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Responsibilities

Talk to, navigate, and guide members who have cancer throughout their journey.

Reach out to members by phone, text, video, and email to check in on their needs.

Get support for members connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment).

Help members schedule health and wellness visits with the provider team.

Conduct survey assessments to determine if there are changes in members' health, what their needs are, and what their goals and values are for advanced care planning.

Complete virtual onboarding and training (three weeks long) and become up to speed on Thyme Care systems, tools, technology, partners, and expectations.

Complete at least 30 calls with members each day.

Build strong, trusting relationships with members, prioritizing how to address their needs.

Identify and prioritize a member's needs and know where to go to get them help.

Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.

Hit efficient metrics and quality standards.

Be a valuable partner to members, guiding them to the right resources and information to best support them throughout their care journey.

Look to improve the experience, quality, and outcomes of work with members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Video chattingGoogle SuiteSlackElectronic health recordsComfort with technologyEffective listeningRelationship building

Required

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.