Thyme Care · 20 hours ago
Care Partner
United States
Full-time
Remote
Entry Level
$24.03/hr - $24.03/hr
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Responsibilities
Talk to, navigate, and guide our members who have cancer throughout their journey.
Reach out to our members by phone, text, video, and email to check in on their needs.
Get support for members connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment).
Help members schedule health and wellness visits with our provider team.
Conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
Complete virtual onboarding and training (three weeks long) and become up to speed on Thyme Care systems, tools, technology, partners, and expectations.
Complete at least 30 calls with members each day.
Build strong, trusting relationships with members, prioritizing how to address their needs.
Identify and prioritize a member's needs and know where to go to get them help.
Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
Hit efficient metrics and quality standards.
Guide members to the right resources and information to best support them throughout their care journey.
Look to improve the experience, quality, and outcomes of work with members.
Qualification
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Required
Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology.
Ability to operate in a quiet and secure environment during scheduled shifts.
Proven track record of success within scaling businesses, fast-paced environments, and/or startups.
Ability to identify and prioritize a member's needs and know where to go to get them help.
Strong, trusting relationships with members, where listening and empathy are the foundation for every interaction.
Ability to follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
Ability to complete at least 30 calls with members each day.
Ability to conduct survey assessments to determine changes in health, needs, and goals for advanced care planning.
Ability to guide members to the right resources and information to best support them throughout their care journey.
Ability to improve the experience, quality, and outcomes of work with members.
Preferred
A member-first approach and passion for assisting people and their families during challenging times.
Bias to action and ability to ensure urgent and important needs are acted on immediately.
Humility and proactive seeking of feedback from others.
Effective listening and communication skills, with the ability to build rapport and great working relationships.
Company
Thyme Care
Thyme Care is a healthcare company that provides oncology care management services.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$177MKey Investors
Concord Health PartnersBanc of California
2024-07-16Series C· $55M
2024-07-16Debt Financing· $40M
2024-05-28Series Unknown
Leadership Team
Robin Shah
Founder and Chief Executive Officer
Bobby Green
Co-Founder, President, Chief Medical Officer
Recent News
hcinnovationgroup.com
2024-05-29
Company data provided by crunchbase
