Thyme Care · 8 hours ago

Care Partner December 2024 Hire

Remote or Nashville, TN

Full-time

Remote

Entry Level

$24.03/hr - $24.03/hr

Maximize your interview chances

Health CareMedical

No H1B

Insider Connection @Thyme Care

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Talk to, navigate, and guide members who have cancer throughout their journey.

Reach out to members by phone, text, video, and email to check in on their needs.

Assist members in connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment).

Help members schedule health and wellness visits with the provider team.

Conduct survey assessments to determine changes in health, needs, and goals for advanced care planning.

Complete virtual onboarding and training (three weeks long) and become familiar with Thyme Care systems, tools, technology, partners, and expectations.

Complete at least 30 calls with members each day.

Build strong, trusting relationships with members, prioritizing their needs.

Identify and prioritize a member's needs and know where to go to get them help.

Connect members with healthcare providers, social services, diagnostic appointments, and medical treatments.

Follow Care Team policies and procedures, escalation pathways, best practices, and quality standards.

Improve the experience, quality, and outcomes of work with members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technology comfortNavigating resourcesVideo chattingGoogle SuiteSlackElectronic health recordsEffective listening

Required

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

Must be located within lower 48 United States due to contractual limitations with accessing PHIs.

Mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.