Help at Home ยท 4 hours ago
Caregiver Concierge Specialist
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Responsibilities
Provide differentiated support to potential caregiver candidates via phone, email and/or live chat with an advanced level of customer service
Troubleshoot basic technical website or application issues for candidates
Adapt communication to communicate with varying demographics most effectively.
Drive resolution through problem solving with a sense of urgency for each candidate interaction.
Conduct outbound outreach via phone, email and/or live chat responding to inquiries from candidates.
Utilize resources to provide consistent, thorough and accurate information to all potential caregivers
Qualification
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Required
Ability to demonstrate empathy and patience through every caregiver candidate exchange.
Solution oriented abilities and critical thinking skills required.
Strong working knowledge of computers and managing multiple applications with emphasis with knowledge around the Microsoft suite of products.
Understands the candidate experience is key to achieving Help at Home goals.
Flexibility to adapt to a dynamically changing environment.
Excellent interpersonal skills.
High School diploma or GED required.
Two (2) or more years of customer service experience in a high-volume environment.
Preferred
Zendesk experience a plus.