American Arbitration Association · 2 days ago

Case Administrator II (Legal Service Administrative Support)

Johnston, RI

Full-time

Onsite

Entry, Mid Level

$51K/yr - $53K/yr

2+ years exp

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Comp. & Benefits

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Responsibilities

Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.

Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

Maintains and updates case files, records, and documents in the online case management system (PRISM).

Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices. Assists in coordinating, initiating, and administering conference calls and video conferences.

Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.

Proactively identifies case management issues, informs management, and appropriately resolves them.

Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.

Demonstrates regular, reliable, and predictable job attendance.

Attends on-site and in-person meetings and training sessions.

Qualification

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Legal InterpretationReport WritingMathematicsData InterpretationStatistical AnalysisMicrosoft OutlookMicrosoft WordMicrosoft ExcelCase Management SystemsEffective Communication

Required

Associate degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.

Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.

Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.