Preferred Mutual Insurance Company · 4 hours ago
Casualty Claims Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $135K/yr
5+ years exp
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Responsibilities
Ensure customers are treated in a proactive, caring, professional manner.
Prompt, fair resolution of claims, reflective of damages, in relation to liability and negligence.
Control of loss adjustment and litigation expenses.
Achieves superior litigation management through trial results, litigation audits, and use of ADR.
Maintain file quality as measured by internal and external audits.
Ensure timely, accurate and stable case reserves in accordance with Preferred Mutual Insurance Company claim reserve program.
Ensure proper file documentation and reporting, loss recovery and file disposition.
Work with Claim Manager and other teams to achieve corporate goals.
Advises, directs and authorizes assigned counsel on handling and disposition of litigated claims.
Ensure staff development through continued training and audits.
Partners with the other claim managers and other team members to meet team's goals and objectives.
Partners with underwriters on issues. Works on cross-functional teams for corporate wide projects.
Requires extensive contact with defense counsel, insureds and our independent agency representatives. In addition, strong relationships are needed with industry peers, professional organizations and service providers.
Execute on the Claims Team strategies to achieve quality, customer service and operational objectives.
Motivate, supervise, lead, develop and retain claims staff.
Create an environment to provide opportunities for all associates to reach their full potential.
Develop a partnership with sales & underwriting to deliver customer service and foster agency relationships consistent with Preferred Mutual’s mission, vision and values.
Works closely with claims counsel, general counsel, and reinsurers.
Responsible for the growth and technical development of their team, particularly in regard to coverage analysis, investigation, damage assessment and controlling time element exposures.
Reviews, coaches and provides authority for losses of moderate to high complexity.
Oversees all claims related functions and provides feedback and suggestions to company leadership.
Ensures compliance with Team initiatives and Compliance Team related matters.
Responsible for appropriate resolution of Insurance Department complaints and full implementation of Regulatory Compliance, to include documentation and records retention requirements.
Ensure the development of a viable business recovery plan and maintain in a state of readiness.
Prepare and manage department budgets.
May be called upon to perform additional duties as directed.
Qualification
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Required
Bachelor’s Degree preferred with 5 years’ experience handling complex casualty losses including litigation or equivalent combination of education and experience.
Advanced insurance education: SCLA, CPCU or equivalent.
Familiar with state regulations and policy coverages.
Excellent oral and written communication, listening, team building, organization and negotiation skills.
Strong time and project management skills that support continued process improvement, as well as the achievement of goals and objectives.
Strong knowledge and understanding of anatomy, injuries, medical terminology, auto mechanics and construction techniques.
Strong knowledge of litigation management and policy interpretation.
Benefits
Short-term disability, long-term disability, and life insurance coverage are provided at no cost
Optional benefits include enhanced life insurance and critical illness plans
401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
Pension Plan
Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
7 days of paid sick leave
10 paid company holidays
Personalized paid time off after 3 years!
Access to Modern Health, a provider of accessible, personalized mental health care
Medical, dental, and vision coverage options begin on the first day of employment
Flex Spending Accounts and Health Savings Accounts (with employer contribution) are available based on the medical plan you choose
Company
Preferred Mutual Insurance Company
Preferred Mutual, a property and casualty insurance provider, helping more than 235,000 customers and over 500 independent agent partners Live Assured every day through superior products and unsurpassed customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael DeHetre
Senior VP of Underwriting & Product
Pauline E. Ashworth
Executive Vice President, Chief Human Resources (HR) Officer, and Diversity and Inclusion Officer
Recent News
2022-09-02
Company data provided by crunchbase
