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Company

Allstate · 2 days ago

Casualty Claims Service Leader - Remote

USA - WA (Remote)

Full-time

Remote

Senior Level

$74K/yr - $134K/yr

5+ years exp

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Responsibilities

Manages front-line exempt employees by providing appropriate direction, coordinating division activities, continuous improvement (CI), monitoring employee and division performance, and formulating and implementing action plans.

Consults, coaches and educates claim employees on a broad range of claim processes

Prepares and conducts training presentations, seminars and operational feedback internal/external to Claim Department

Identifies and implements action plans for achieving optimum business results.

Manage escalated and/or complex claims working with Law Department and other cross-functional teams as necessary

Organizes, supports and promotes an effective audit review process

Analyzes management information reports to determine progress to stated goals and objectives.

Implements and monitors department s overall quality plan to ensure quality customer service is achieved.

Communicates opportunity areas and recommends process changes in order to achieve goals.

Ensures compliance with company and regulatory policies, procedures, and reporting requirements by monitoring the quality process and implementing corrective action to ensure policy and procedures are adhered to.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Casualty Claim handlingLeadership ExperienceClaims ManagementClaims ResolutionClaims EvaluationCustomer CentricityDigital LiteracyInjury EvaluationManagement of EmployeesManagement ReportingTraining InstructionOrganizational management skillsConflict ManagementRelationship Building

Required

5+ years of Casualty Claim handling experience

Leadership Experience

Knowledge and experience in business, supervision, and management.

Knowledge of the functions, operation and mission of the specific department.

Knowledge of basic economic, budgeting, and accounting principles and practices.

Excellent written and spoken communication skills.

Excellent computer skills in a Microsoft Windows environment.

Excellent ability to practice a high level of confidentiality.

Excellent organizational management skills.

Superior communication skills - includes presentation, business writing, negotiation, motivation and relationship management.

Superior relationship management skills - Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team.

Superior organizational and process management skills - can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.

As a condition of employment, you will be required to obtain an adjuster's license.