Agero, Inc. · 6 hours ago

CCaaS Architect

United States

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Architect and implement CCaaS solutions using Terraform to provision and manage infrastructure across multiple cloud providers.

Work collaboratively with cross-functional teams to define requirements, develop architectures, and implement best practices for CCaaS deployments.

Automate the provisioning, configuration, and deployment of CCaaS components using Terraform modules and scripts.

Monitor and optimize contact center performance to ensure high availability and scalability in response to business demands.

Stay current on emerging CCaaS technologies and industry trends, identifying opportunities to leverage new tools and capabilities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CCaaS architectureTerraformAmazon ConnectCloud platformsVoIPSIPInfrastructure as codeTeam Lead experienceCollaboration skills

Required

Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field or comparable technical experience.

7+ years of experience building out the architecture and implementation of CCaaS in a Team Lead or Architect role.

3+ years of hands-on experience with Terraform, including module development and infrastructure as code practices.

3+ years of experience with Amazon Connect and a proven track record in architecting and implementing CCaaS solutions.

Strong knowledge of cloud platforms (AWS, Azure, GCP) and their associated CCaaS offerings.

Experience with VoIP, SIP, and other telephony protocols.

Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.