Cloud and Things ยท 1 day ago
CDPAP Consumer Support Representative (Bilingual Serbian
United States
Full-time
Remote
Entry Level
$20/hr - $24/hr
Maximize your interview chancesConsultingInformation Technology
Insider Connection @Cloud and Things
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Responds to inbound/outbound call inquiries.
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
Performs support ticket transaction resolution tasks and administrative functions.
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
Responsible for maintaining adequate records/documentation for audit and internal control purposes.
Routes mail, email, and other administrative support duties as assigned.
Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school degree or equivalent required.
6-month call center experience preferred; or 1 year of customer service.
Bilingual in Serbian.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Expected to have excellent verbal, written communication, and troubleshooting skills.
Demonstrated understanding and ability to work with persons with disabilities.
Ability to compose reports, business correspondence, and procedure manuals.
Excellent verbal and written communication skills.
Ability to troubleshoot.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent attention to detail and ability to manage time effectively in a fast-paced Environment.
Preferred
Knowledge of Microsoft Windows, Excel and Word preferred.
Company
Cloud and Things
Cloud and Things is an experienced State and Local Government IT consulting firms.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
