Lowe's Companies, Inc. · 13 hours ago
Central Selling Associate Flooring- REMOTE- EST & CST ONLY
New York, United States
Full-time
Remote
Entry Level
$16.42/hr - $27.37/hr
1+ years exp
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Responsibilities
Works within system-based work queue to identify activities ready for review.
Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Demonstrates sincere appreciation to customers.
Listens to and responds knowledgeably and promptly to customer and employee questions.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Listens to, identifies, anticipates, and responds to customer needs.
Follows-up with customers to ensure all order and project requirements are satisfactorily met.
Serves as a point of contact on all designs and/or installs within department.
Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed.
Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
Qualification
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Required
High school diploma or equivalent
Up to one year of experience in a call center, office administrative, high volume retail, service support, or similar work environment
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
You need to have internet access with the following requirements: Internet speed has a minimum 20mbps download, 5mbps upload according to your service agreement.
Limited usage of streaming services or other parties using wi-fi during work hours to prevent latency or bandwidth issues.
Easy access to your home router for equipment set up. Computer and router must be within in 6 feet of each other.
You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.
Your designated work area needs to be distraction free.
Preferred
Bachelor's degree in a related field
Experience in remodeling or construction industry
Lowe’s store experience
Installed flooring sales experience
Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (283)
2022 (431)
2021 (292)
2020 (367)
Funding
Current Stage
Public CompanyTotal Funding
$8B2023-03-28Post Ipo Debt· $3B
2022-03-22Post Ipo Debt· $5B
1978-01-13IPO
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2024-11-19
2024-11-16
Company data provided by crunchbase
