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Company

Lowe's Companies, Inc. · 1 day ago

Central Selling Associate Flooring- REMOTE- EST & CST ONLY

Florida, United States

Full-time

Remote

Entry Level

$16.42/hr - $27.37/hr

1+ years exp

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Responsibilities

Works within system-based work queue to identify activities ready for review.

Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.

Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.

When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.

Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.

Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).

Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.

Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.

Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.

Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.

Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

Demonstrates sincere appreciation to customers

Listens to and responds knowledgeably and promptly to customer and employee questions

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

Listens to, identifies, anticipates, and responds to customer needs

Follows-up with customers to ensure all order and project requirements are satisfactorily met

Serves as a point of contact on all designs and/or installs within department

Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed

Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Qualification

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Order processingMS DynamicsRemodeling experienceConstruction experienceService support experienceSalesperson license

Required

High school diploma or equivalent

Up to one year of experience in a call center, office administrative, high volume retail, service support, or similar work environment

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

You need to have internet access with the following requirements: Internet speed has a minimum 20mbps download, 5mbps upload according to your service agreement.

Limited usage of streaming services or other parties using wi-fi during work hours to prevent latency or bandwidth issues.

Easy access to your home router for equipment set up. Computer and router must be within in 6 feet of each other.

You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.

Your designated work area needs to be distraction free.

Preferred

Bachelor's degree in a related field

Experience in remodeling or construction industry

Lowe’s store experience

Installed flooring sales experience

Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool

Company

Lowe's Companies, Inc.

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.

Founded in 1921

Mooresville, North Carolina, USA

10001+ employees

https://www.lowes.com

H1B Sponsorship

Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (283)

2022 (431)

2021 (292)

2020 (367)