200+ applicants

Company

Toptal · 1 day ago

CEO, Technology Services

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Your primary objective will be to ensure the success of the Technology Services business line, measured by revenue growth, pipeline health, and gross margin.

As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency.

You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.

As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential.

Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit.

Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.

Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales.

Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.

In the first week, expect to: Onboard and integrate into Toptal. Learn Toptal’s business model, our value proposition, and our story. Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.

In the first month, expect to: Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators. Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning. Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand. Build your initial GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.

In the first three months, expect to: Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others. Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.

In the first six months, expect to: Have shown material growth in gross revenue and pipeline volume in your category. Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.

In the first year, expect to: Have broadened Toptal’s reach into key industry and subsectors. Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems. Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

P&L ownershipCloud & InfrastructureAI/MLData & AnalyticsInformation SecurityBusiness operationsProfessional services experienceTechnology services experienceMarketing technologyCommercial relationshipsMaster's degreeEntrepreneurial experienceManagement consultingInvestment banking experienceFinancial metricsLeadership experienceRelationship development

Required

Bachelor’s degree is required

10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles

10+ years of technology services experience

5+ years managing a business specifically with P&L ownership

Experience working in a professional services organization, driving business growth

Expert knowledge in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security

Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch

Leadership experience, including responsibility for business results in a fast-paced, multi-function environment

Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization

Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies

Experience establishing high-impact, revenue-generating commercial relationships

Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts

Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals

Strong command over a P&L and financial metrics

Must have excellent written and oral communication skills

Excellent organization skills and detail-oriented

Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups

Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team

Quality. You take pride in everything you deliver as a reflection of yourself

Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

You must be a world-class individual contributor to thrive at Toptal