CereCore · 2 hours ago

Cerner Physician Documentation Support Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Performance Plan updates

Protect and Grow Customers by appropriately managing personal growth related to job responsibilities and prioritization of assigned workloads.

Participate in company and customer meetings, complete all HR duties, timesheets, expense reports, status reports

Provide knowledge in your area of expertise to assist with the resolution of helpdesk tickets logged by customer.

Following defined IT Support Policy and Procedures agreed upon for Managed Services and customer

Work with both Managed Services and customer management and PMs to prioritize your tasks to meet deadlines

Assist in providing functionality demonstrations of their application and end user education.

Establish and maintain strong relationships with Stakeholders and Customers

Work with the peers and customers to understand their requirements and resolve issues in a timely manner.

Monitor system performance and report anomalies, errors, inaccuracies or inefficiencies and work with team to make recommendations.

Looks for opportunities and innovations to improve support processes.

Work with vendors and internal team to gain knowledge of their product features.

Work with vendors to resolve level 3 support issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CernerOraclePhysician Documentation SupportFirstNetPowerToolsSoftware ImplementationClinical Specialty Certification

Required

Proficient in Cerner/Oracle specifically around Physician Documentation Support work, preferably with knowledge of other modules like FirstNet, PowerTools, etc.

3+ years of experience