Easy Pay Direct · 4 hours ago

Certified Payment Specialist

Austin, TX

Full-time

Remote

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

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Financial ServicesPayments

Comp. & Benefits

Insider Connection @Easy Pay Direct

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage verification calls, guide merchants through onboarding, verify documents, and create personalized 12-month Payment Strategies for new clients.

Work on behalf of merchants with underwriters for approving new accounts and managing existing ones

Connect and nurture relationships with prospects, clients, underwriters, and support staff to enhance teamwork and drive success.

Process applications, establish rapport, set expectations for transaction volume and banking diversification, and respond proactively to risk issues.

End-goal oriented, with the ability to accomplish tasks in the fewest steps possible—aiming for one-call closes and collecting all necessary documents and information in a single interaction to maximize efficiency

Monitor account statistics according to the Payment Strategy, including chargebacks and declines.

Follow up on Payment Strategy milestones and maximize MID utilization within the EPD footprint.

Conduct salvage efforts for closed accounts and assist in sourcing alternative processors as needed.

Conduct outbound sales calls to engage potential merchants and drive new business opportunities.

Build and nurture a referral pipeline to attract additional business and expand the client base.

Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self development as well as that of the CPS team and the company.

Participate in delivering training and providing constructive input to peers.

Contribute to projects aimed at enhancing the effectiveness of sales, the CPS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High-Risk Merchant ServicesSales ExperienceUnderwriting ExperienceCRM ProficiencySystems OrientedRisk ManagementSales SupportQuick Thinker