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Company

Five9 · 3 hours ago

Channel Development Director - TSD

United States

Full-time

Remote

Senior Level

$98K/yr - $190K/yr

10+ years exp

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Call CenterCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Manage the sale of Five9 products and services through Technology Solutions Distributors (TSDs)

Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines

Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents

Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams

Drive global sales results and pipeline development within key national (global) partners

Drive partner enablement throughout the entire customer journey lifecycle

Identify and expand critical relationships within the TSDs that deliver a profitable business model for and enhance Five9’s solutions and services capabilities

Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers

Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions

Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally

Develop Partner Training and Enablement program and certification

Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines

Structure and negotiate partnership agreements that lead to incremental value and capabilities

Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software salesPartner developmentBusiness developmentCloud-based environmentContact Center solutionsVoIPNational PartnersSaaS experiencePublic speakingProfessional writingProject managementStrategic thinking

Required

Proven experience working in a dynamic team focused on building exponential growth

10+ years of experience in software sales, partner development, or business development within a cloud-based environment

Emphasis on software sales

A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes

Strong operational and analytical skills

Ability to describe trends and provide insight from KPI’s

Strong strategic thinking with a penchant for action and results

Excellent project management and creative problem solving skills

Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening

Bachelor’s degree or equivalent years of relevant work experience

Preferred

Experience with and knowledge of Contact Center solutions and/or VoIP

Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred

Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution

Must have software/SaaS experience

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave.

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)