Channel Development Director @ Five9 | Jobright.ai
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Five9 · 1 week ago

Channel Development Director

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Call CenterCustomer Service
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H1B Sponsor Likelynote

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Responsibilities

Manage the sale of Five9 products and services through named national (potentially global) partners
Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams
Drive global sales results and pipeline development within key national (global) partners
Drive partner enablement throughout the entire customer journey lifecycle
Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
Help expand the partner community within North America to accelerate growth, by recruiting and gaining commitment of national partners
Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings
Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
Develop Partner Training and Enablement program and certification
Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
Structure and negotiate partnership agreements that lead to incremental value and capabilities
Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software SalesPartner DevelopmentBusiness DevelopmentCloud-based EnvironmentContact Center SolutionsVoIPNational PartnersSaaS ExperiencePublic SpeakingProfessional WritingStrategic ThinkingProject Management

Required

Proven experience working in a dynamic team focused on building exponential growth
10+ years of experience in software sales, partner development, or business development within a cloud-based environment
Emphasis on software sales
A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
Strong operational and analytical skills
Ability to describe trends and provide insight from KPI’s
Strong strategic thinking with a penchant for action and results
Excellent project management and creative problem solving skills
Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
Bachelor’s degree or equivalent years of relevant work experience

Preferred

Experience with and knowledge of Contact Center solutions and/or VoIP
Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred
Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution
Must have software/SaaS experience

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Employee discounts based on needs and interests—from everyday essentials to big ticket purchases all access through our Five9 Discount Hub.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays (including a winter break in the US at the end of the year)
Annual paid volunteer hours
12 weeks paid parental leave

Company

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (21)
2021 (16)
2020 (15)

Funding

Current Stage
Public Company
Total Funding
$861.6M
Key Investors
Oaktree Specialty Lending Corp.Sapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2019-06-21IPO
2014-03-10Debt Financing· $30M

Leadership Team

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Rowan Trollope
CEO
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Jonathan Rosenberg
CTO and Head of AI
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Company data provided by crunchbase
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