200+ applicants

Company

First Day · 3 days ago

Chief Operating Officer

United States

Full-time

Remote

Director/Executive

$250K/yr - $300K/yr

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Dietary SupplementsHealth Care

No H1B

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Responsibilities

Oversee all operational aspects of the business, including manufacturing, supply chain, logistics, and procurement.

Develop and execute the company's overarching operational strategy to support rapid growth across retail and DTC channels.

Drive process improvement initiatives to optimize efficiency, reduce costs, and improve product quality.

Build and implement operational frameworks that enable sustainable growth while maintaining a customer-centric approach.

Oversee end-to-end supply chain management, including procurement, contract manufacturing, warehousing, logistics, and fulfillment across DTC, Amazon, and retail channels both domestic and international.

Design and implement robust inventory planning and forecasting systems to optimize stock levels across multiple locations and channels.

Drive operational efficiency to reduce lead times, minimize costs, and elevate service quality for customers.

Develop and manage annual budgets for supply chain and warehousing operations, ensuring financial discipline in collaboration with Finance.

Develop and mentor a world-class operations team, fostering a culture of accountability, performance, and continuous improvement.

Partner with other executive team members to align operational strategy with company goals.

Empower team members to build systems and processes that can scale with the business while contributing as a hands-on leader when needed.

Maintain the highest standards of food safety and quality assurance across all operations.

Manage risk and compliance related to product certifications such as the Clean Label Project.

Establish and maintain strong relationships with co-manufacturers, suppliers, and distributors.

Negotiate contracts and manage vendor performance to ensure reliable supply and competitive pricing.

Champion a customer-first mindset across all operational touchpoints, ensuring timely and accurate order fulfillment.

Continuously evaluate and improve customer support processes, leveraging data insights to enhance the customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Scaling businessesRetailDTC expertiseFinancial disciplineLeadership in high-growth settingsRegulatory complianceContract negotiationDemand planningInventory managementCustomer-centric operationsProcess improvement

Required

Experience scaling businesses: Proven track record of scaling organizations from the ground up, including building teams, systems, and operational infrastructure.

Retail and DTC expertise: Significant experience driving operations for companies with a robust omnichannel presence (DTC, retail, and online marketplaces).

Financial discipline: Background in organizations with a rigorous and scrappy approach to cost management and financial efficiency.

Broad operational expertise: Deep functional experience across procurement, manufacturing, logistics, supply chain, and customer support in regulated industries such as dietary supplements, food & beverage, or pharmaceuticals.

Leadership in high-growth settings: Prior success leading operations in entrepreneurial environments, including start-ups and scaling teams to meet ambitious growth objectives.

Preferred

Experience with FDA-regulated industries requiring adherence to strict regulatory standards, preferably within the dietary supplement, food & beverage, or related CPG industries.

Strong player-coach mentality, balancing high-level strategic thinking with hands-on execution.

Proven ability to negotiate large, complex contracts with manufacturers and suppliers.

Expertise in demand planning, forecasting, and inventory management systems.