Accenture · 2 hours ago
Child And Welfare Services CSR State Of LA
United States
Full-time
Remote
Entry Level
2+ years exp
Maximize your interview chancesBusiness Information SystemsConstruction
No H1B
U.S. Citizen Only
Insider Connection @Accenture
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Responsibilities
Answer incoming phone calls, chats, and/or emails
Conduct outreach phone calls and/or emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Identify and escalate appropriate issues
Clearly document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Other duties as assigned
Qualification
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Required
2 years of Customer Service experience
1 year of call center environment experience
High School Diploma or GED
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Excellent Data entry experience
Strong typing skills
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Fingerprinting Required
Preferred
Medicaid Experience or similar health care services
Bonus Points if you reside in Louisiana
Bonus points if you have used multiple monitors and navigating multiple screens.
High volume call center experience
Experience working virtual
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2011-01-14IPO· undefined
Leadership Team
Arundhati Chakraborty
CEO
David P. Rowland
Interim CEO
Recent News
Washington Technology
2024-11-21
Company data provided by crunchbase
