Rexus Group · 5 hours ago
Cisco Unified Communication Engineer WebEx AV
Arizona, United States
Full-time
Remote
Mid Level
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Hiring Manager
Andrew C
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Responsibilities
Lead the installation, configuration, and maintenance of Webex devices, including but not limited to Webex Codec EQ, Cisco Table Microphones, Webex Room Bar, Desk Pro Codec, and Multisite License.
Perform deinstallation and relocation of AV systems as required for office moves or upgrades, ensuring minimal disruption to operations.
Provide technical expertise and support for Webex AV solutions, resolving issues related to connectivity, audio/video quality, and system integration.
Collaborate with IT and network teams to integrate AV systems into the enterprise network and ensure consistent performance.
Conduct site assessments and develop AV system deployment plans tailored to the specific needs of the organization.
Manage firmware updates, patches, and upgrades for Webex devices and related components.
Develop and maintain detailed documentation for AV installations, configurations, and standard operating procedures.
Provide end-user training and support, ensuring effective utilization of Webex systems for meetings and events.
Monitor system performance, perform routine maintenance, and respond proactively to potential issues to minimize downtime.
Work closely with vendors and suppliers for the procurement, servicing, and support of AV equipment.
Qualification
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Required
Bachelor’s degree in information technology, Electrical Engineering, or a related field (or equivalent experience).
years of experience in AV engineering, with a focus on Webex video conferencing systems.
Proficiency in installing, configuring, and troubleshooting Webex devices, including Webex Codec EQ, Cisco Table Microphones, Webex Room Bar, Desk Pro Codec, and Multisite License.
Strong knowledge of network protocols and connectivity (TCP/IP, SIP, H.323) relevant to AV systems.
Experience with AV control systems (e.g., Crestron, Extron, AMX) and integration into broader IT infrastructure.
Excellent problem-solving skills and ability to work under pressure to resolve technical issues promptly.
Strong communication skills and the ability to explain technical concepts to non-technical stakeholders.
Relevant certifications, such as Cisco Webex Certification, CCNA, or AVIXA CTS, are highly desirable.
Preferred
Experience in enterprise environments, managing large-scale deployments of AV systems.
Familiarity with other video conferencing platforms like MS Teams, and Zoom, and integration with Webex systems.
Knowledge of scripting and automation for AV system management is a plus.
Company
Rexus Group
Rexus is a global IT Infrastructure Consulting and services company who offers IT Infrastructure services support across IT Domain.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
