Xcelocloud Inc. · 10 hours ago

Cisco WebEx Contact Center Specialist (Temp)

United States

Contract

Remote

Mid Level

$70/hr - $90/hr

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Responsibilities

Gain access to client environments to review and assess current WebEx Contact Center setups.

Analyze and compare existing WebEx configurations and call flows against provided documentation.

Recommend and implement best practice changes to optimize contact center performance and call flows.

Conduct training sessions for clients on how to design, edit, and manage contact center flows.

Document the current state and proposed improvements for client systems.

Ensure all implementations align with client expectations and technical requirements.

Assist clients in troubleshooting and resolving issues related to their contact center operations.

Qualification

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Cisco WebEx Contact CenterUCCXGUI-based system configurationsTechnical TrainingWorkflow OptimizationCloud MigrationCustomer Service TechnologyIT ConsultingVoIPTelecommunication