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Company

Church Mutual Insurance Company, S.I. · 8 hours ago

Claim Director - Casualty

United States

Full-time

Remote

Director/Executive

$129K/yr - $194K/yr

10+ years exp

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Responsibilities

Direct and oversee the operations of a specific line of business to ensure the compliance of operational, financial, production, and service requirements and the achievement of optimum claim outcomes.

Collaborate with senior claims leadership to provide strategic direction in support of operational goals and business objectives.

Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.

Staffing needs, to include interviewing and onboarding for new employees.

Training and development, as well as coaching and motivation, for staff.

Performance management, goal setting, employee engagement, and salary administration.

Work force management to include: unit equipment, software, and space needs; approving time off and overtime usage; and budget recommendations.

Oversee claim activity and workflow to maintain the highest level of professional customer services and technical standards as well as the timely settlement of claims and acceptable closing ratios for the line of business.

Ensure each unit is meeting the expectations as defined through the unit's best practice guidelines and in compliance with all applicable legal and regulatory requirements.

Develop, recommend, and manage the operating budget for the Claims Units in meeting the overall goals and objectives of the Claims Department.

Provide oversight on expense control in accordance with the unit's policies, practices, and procedures.

Oversee all claims processes, procedures, and changes in accordance with company guidelines.

Authorize settlements up to designated authority limits and submit recommendations to designated officials for those claims in excess of authority level.

Ensure claims staffing models, hiring and retention, and productivity numbers are in compliance with company standards.

Identify and monitor areas of potential business risk, recommending strategies and solutions to mitigate the risk.

Monitor regulatory and legislative issues related to claims handling areas; develop and recommend the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.

Mediate complaints and disputes regarding claim resolution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Commercial lines claimsSupervisory experienceCPCU certificationAIM certificationSCLA certificationCustomer service focusMultijurisdictional legal principlesMicrosoft Office toolsData analysis toolsSystemic thinking skillsTeam-building skillsKnowledge elicitationStrategic thinking skillsCritical thinking skillsCollaboration skills

Required

A minimum of ten years of commercial lines claims experience and at least two years of supervisory/leadership experience required.

A four-year college degree or the equivalent in related insurance experience required.

Ability to manage effectively.

Leadership skills.

Strong customer service focus.

Strong strategic‑thinking skills.

Strong critical‑thinking skills.

Strong knowledge of multijurisdictional legal principles.

Knowledge of Microsoft Office tools.

Ability to understand and utilize business reports and other data analysis tools.

Ability to adapt to changing environments.

Collaboration and partnering skills.

Strong problem‑solving skills.

Strong systemic‑thinking skills.

Strong team‑building skills.

Ability to elicit needed knowledge.

Preferred

Completion of CPCU, AIM, and/or SCLA designations preferred.

Company

Church Mutual Insurance Company, S.I.

For over a century, our purpose has remained clear — support our customers, keep them safe and help them continue to serve others.

Founded in 1897

Schuyler Lake, New York, USA

1,001-5,000 employees

http://www.churchmutual.com

H1B Sponsorship

Church Mutual Insurance Company, S.I. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)