HomeSafe Alliance · 10 hours ago
Claims Adjuster (SCA) HHG/Military Move
United States
Full-time
Remote
Mid Level
Maximize your interview chancesTransportation/Trucking/Railroad
No H1B
U.S. Citizen Only
Insider Connection @HomeSafe Alliance
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Responsibilities
Analyze, process, and settle incoming DOD claims in accordance with company policies and within assigned time limits (and per DOD regulations if applicable), assuring that an average claims settlement quota per week is met. This includes cargo, property, and inconvenience claims as assigned.
Assess claims liability and chargebacks in accordance with contracts and policies, including providing advance notice of chargeback to agents.
Respond to internal and external customer disputes and inquiries, assuring timely response per company policy whether the dispute is in writing or by phone.
Utilize the internet as a source for dollar amount comparisons
Pay routine repair invoices
Answer and direct incoming calls
Provide excellent customer service using sound judgment and decision making
Strong time management and organization skills with the ability to prioritize and complete assignments on schedule
Professional, friendly customer-centered demeanor
Ensure claims files are properly documented and claims coding is accurate
Typing, filing, scanning, copying, and general office clerical duties
Ability to interpret procedures and ensure understanding of compliance
Performs other job-related duties as needed
Qualification
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Required
High school diploma, some college-related courses or Associates Degree desired
Must be a U.S. citizen due to contractual requirements.
Excellent oral and written communication skills
Proficient computer skills - MS Office: Outlook, Word, Excel, PowerPoint)
Detail-oriented with superior organizational and time management skills
Positive interpersonal and problem-resolution skills
Preferred
Previous claims adjusting experience preferred in personal property or cargo claims
Benefits
Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired employees
401(k)
Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program
Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical
TRICARE Supplement Plan
Voluntary Benefit Plans
And more!
Company
HomeSafe Alliance
HomeSafe Alliance delivers quality global household moving services for America’s military service members, their families, and for civilians working for the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Nicholson
Chief Executive Officer
Scott Evasius
CFO & VP of Business Operations
Company data provided by crunchbase
